For All Products Received Within The Last 15 Days:
Your 100% satisfaction with our products is our top priority. To this end we take great care to only offer products of the finest quality. Within your first 15 days of receipt if you are not completely satisfied with your purchase we will gladly accept your return. At your request, we will either:
Replace or exchange the product, or Credit the purchase price to your original method of payment (credit card, debit card, check) Please note: We can only refund shipping costs if the return is a result of our error.
We want to make your shopping experience as easy as possible. Please contact us with any additional questions or concerns at 210-615-9494.
Hassle-Free Return Procedure
Just follow these simple steps:
Please know every effort was made to ensure your products were packed with care and shipped. In the uncommon event that you may need to return one of your items for refund or exchange, please follow the instructions below.
1. Please call our office at 210-615-9494 for a RETURN AUTHORIZATION NUMBER.
2. If possible, re-use your original shipping box and packing materials to carefully secure your merchandise.
3. Address your package to:
The SkinMD Clinic (also place your Return Authorization Number here)
7434 Louis Pasteur, Suite 220
San Antonio, TX 78229
4. For your protection we recommend you ship via Parcel Post, or some other traceable ship method. Be sure to keep your receipt!
5. When items are returned for exchange, your card will be credited and then re-billed for the new/exchanged item. Your credit card company may take up to 30 days to process your transaction; all transactions should be complete within one full billing cycle.